Each member is assigned a member services coordinator who provides a single point of contact for questions and concerns. Member services coordinators have many years' experience working on risk management issues in an educational context. Services provided by the Member Services Department include:
- consultation on member risk management and insurance issues,
- coordination of policy endorsements for members,
- assistance with design and implementation of new programs and services,
- management of educational events such as the Risk Management Summit,
- creation and regular updating of publications on important topics, and
- provision of training in key areas of risk management and loss control.
Each member is assigned a claims adjuster who is responsible for assessing and adjusting claims submitted to the Alliance. All claims services personnel work closely with schools to resolve claims in an expeditious and fair manner. When an injury occurs, the claims adjuster ensures that:
- a proper investigation takes place,
- all parties involved receive pertinent and timely information,
- the immediate and long-term effects of the injury are addressed,
- time away from work as a result of the injury is minimized, and
- claims are processed quickly, fairly, and in accord with the coverage agreement.
Alliance Loss Control staff is tasked with identifying exposures to risk and assisting members in mitigating those exposures. Loss Control Department services include:
- risk management activities, and:
- developing and conducting training on loss control and safety topics;
- providing safety checklists for self-inspections;
- assisting with creation and/or operation of member safety committees;
- inspections related to:
- premises and playgrounds;
- health, life, and safety issues;
- auto, woodworking, and mechanical shops;
- construction safety management; and
- Occupational Safety and Health Act (OSHA) compliance.